I have a question. It's been nagging at me for some time now.
When did the Library STOP being a quiet place?
And when did patrons being asked to "please quiet down" get the right to complain about the staff enforcing the rules and having that compliant taken seriously by "the powers that be" so that the staff person is written up and not the noisy patron???
When did we (as a profession) decide "People can be noisy in the library now and screaming babies are to be tolerated"?
At an Unconference I recently unattended, one director said that when she gets complaints about the noise, instead of quieting the 'offending persons' (my words, not hers) she suggest that the person COMPLAINING move to a different area of the library. Pardon me, but I think that is rude.
Call me old-fashioned, but I still think that the Library:
[is] a place for reading, study, gathering information, cultural and educational enrichment, and/or programmed activities. People using the Library have the right to expect that the Staff will maintain decorum by requiring courteous and reasonable behavior from everyone.
(From our posted "Code of Conduct")
Am I wrong? Am I out of step? Or is everyone else?